Frequently Asked Questions
IMEI not Recognized
Start a chat with us and we will help you fix it!
I got the Welcome Email and clicked on the link, but it asks for an IMEI to proceed.
Before you can continue logging in to your account, you will need to wait for your device to arrive first. Once your device arrives, please log in again and enter the IMEI to finish unlocking your account.
Does SekurIT, SekurIT Premium, or SekurIT Pro have a monthly service fee?
No. SekurIT, SekurIT Premium, and SekurIT Pro do not have a monthly service fee.
How much is it to renew service for a second year?
Same price as the first year, minus any device activation fees you already paid. Renewing is on a per device basis.
Changing between Kilometers and Miles/Changing your preferred units
You can change your preferred units in both the web and mobiles apps by visiting your Settings – Units and Preferences.
Web: Login to your account. Hover your cursor over Support in the top menu > Settings. From the Account information page, find the Units and Time Zone Settings section at the middle of the page on the right side. In the “Select Units” field, change to “Imperial” for miles and “Metric” for kilometers.
Mobile app: Login to your account. Tap the menu in the top-right corner (three-dot menu on Android or physical menu button for older Android devices) > Settings > Units and Preferences Settings. In the “Units” field, change to “Imperial” for miles and “Metric” for kilometers.
Changing my email address?
You can change your email address from the Settings > Account Information page.
Web: Login to your account. Hover your cursor over Support in the top menu > Settings. Find the Account Information section at the top of the page.
Mobile app: Login to your account. Tap the menu in the top-right corner (three-dot menu on Android or physical menu button for older Android devices) > Settings > Account Information
I forgot my username or password
Go to the login page and click on the Forgot Password button. There are two sections: one to reset your password and another to retrieve your username.
To reset your password: Enter your username in the Retrieve Your Password section. You will then be asked for the answer to your security question that you set up during account creation.
To retrieve your username: You will receive an email for your username or reset password. Please allow up to 10 minutes for the email to arrive and to check your junk and spam folders.
What are the differences between SekurIT, SekurIT Premium, SekurIT Pro, and SekurIT Fleet?
Can I get Real Time GPS tracking with SekurIT Basic, SekurIT Premium, or SekurIT Fleet?
By default, SekurIT will report a new GPS point every 3 minutes while the engine is running. If you would like to increase the frequency at which the device reports GPS points, you may purchase any one of the following upgrades for the device:
- 60 second GPS upgrade
- 30 second GPS upgrade
- 15 second GPS upgrade
If you would like the map to automatically refresh itself, then you will need the Auto Refresh upgrade.
Most customers looking for Real Time GPS tracking will purchase the 60 second GPS upgrade and Auto Refresh together, which totals to $50 per vehicle per year in addition to the regular SekurIT price. SekurIT Pro comes with the 60 second GPS upgrade and Auto Refresh bundled together.
How do I return the device and get a refund?
Please visit www.sekurus.com for more information about returning your device(s).
To cancel your account login at www.sekurus.com visit the Settings page, and click on the Cancel Account button.
Any activation fees paid within the last 30 days will be refunded.
For further information, you can chat with us and we will be happy to help you.
How can I tell if SekurIT has been unplugged or removed?
If your SekurIT device is unplugged or removed, you will be notified the next time it is plugged in. The device does not have a battery for safety reasons, so when it is unplugged, it is not able to notify you until it regains power. If your vehicle’s location has not updated in the last few hours, you may wish to check the installation of the device to ensure it is still connected to the vehicle.
I am having difficulties and cannot login to submit a ticket to tech support. How can I get help?
Just go to the login page and click on the “Need Help?” button. You will be asked to enter your email, your device’s IMEI, and a description of the problem.
For further information you can chat with us and we will be happy to help you.
How many vehicles can I have in my SekurIT account?
SekurIT, SekurIT Premium, and SekurIT Pro customers can have up to five devices and vehicles.
SekurIT Fleet customers can have an unlimited number of devices and vehicles.
Where can I download the SekurIT app for my phone?
SekurIT app is available on most Android and iPhone devices from the links below:
Android: SekurIT Android
Apple: SekurIT iPhone
You can also search “SekurIT by Sekurus” in the Google Play Store and Apple App Store.
How do I activate my SekurIT?
Your SekurIT device arrived with a quick setup guide. Please follow the instructions. For further information you can chat with us and we will be happy to help you.
Where can I find the OBD-II port in my vehicle?
The setup guide you received with your device provides a diagram of possible locations your OBD-II port is located. Typically, the port is located underneath the steering wheel above the gas pedal, and is shaped like a trapezoid.
All vehicles built and sold in USA after 1996 must have an OBD-II port by law.
In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBD-II) port.
How can I determine if my vehicle is compatible with the SekurIT Link device?
As of 1996, all vehicles sold in the United States are required to have an OBD-II port. In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBD-II) port.
How do I know if I installed the SekurIT Link correctly?
Before installing the device, make sure your engine is turned off and the vehicle is parked under an open sky.
Installing the device while the vehicle is in a garage or under covered area is not recommended as it may inhibit the device’s ability to connect to the network and transmit data to your account.
Install the device into the OBD-II port of your vehicle, turn the engine on and wait for about 5 minutes. Turn the engine off and wait for about 2 to 3 minutes.
Login to your account from the web or mobile app and check your vehicle’s Location by clicking the Location icon or selecting Location – By Trip in the menu. Tap or click on the pin/marker on the map and a small window will appear that displays the date and time of the last GPS we received from your device. If the date and time listed was from the last 30 minutes, your device has been installed correctly!
SekurIT can help prevent vehicle theft or alert you if it gets towed! SekurIT updates its location every 3 minutes while the engine is running (60/30/15 second upgrades available separately). Even when the engine is off, SekurIT will update its location every hour until the device is removed from the OBD-II port. If your car has been stolen or towed, call us and we will help you find it!
Contacting SekurIT Sales and Support Teams 24/7
If you are thinking about becoming a SekurIT customer or are already a customer, contacting us is easy!
We are always available by phone or chat.
If you wish to speak to someone, please chat with us and request that someone contact you directly.